MacX resells software licences and subscriptions issued by third-party publishers. Because every licence is activated against a unique corporate identity at the point of sale, refunds are governed by the specific terms below.
1. Eligibility window
Refund requests must be received in writing within seven (7) calendar days of invoice date and before the licence has been activated on the customer environment.
2. Non-refundable items
- Licences that have already been activated, downloaded or used.
- Annual or multi-year subscriptions past the activation date.
- Custom-sourced or one-off procurement items.
- Government taxes and duties already remitted (e.g. VAT).
3. Refundable scenarios
- Duplicate invoicing or overpayment caused by MacX.
- An order MacX is unable to fulfil within the agreed SLA.
- A licence that is materially defective and that the publisher is unable to remedy within thirty days.
4. Processing
Approved refunds are processed to the original bank account within ten (10) business days. Bank transfer charges, if any, are deducted at actuals.
5. Exchanges
Where appropriate, MacX may offer an exchange (same value, different licence) in lieu of a refund. Exchanges are at MacX's sole discretion.
6. Cancellation of subscriptions
Subscription cancellations must be received at least thirty (30) days before the renewal date. Renewals already invoiced cannot be cancelled.
7. How to request a refund
Email business@macx.com.bd with the original invoice number, the reason for refund and your bank details. We will acknowledge within one business day and confirm a resolution within five.